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Shipping Policy

Thank you for shopping with Pet Supply Depot! We aim to provide fast, reliable delivery so you and your pets receive the products you need as quickly as possible. Please review our shipping policy below.

1. Processing Times

  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding statutory holidays).

  • Orders placed after 12 PM (noon) may begin processing the next business day.

  • During peak seasons or sales events, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

  • Delivery address

  • Package weight and size

  • Selected shipping method

Estimated delivery times:

  • Standard Shipping (Canada): 2–7 business days

  • Expedited Shipping (Canada): 1–3 business days

  • U.S. Shipping (if offered): 4–10 business days

Delivery times are estimates only and may vary due to carrier delays, weather, or high-volume periods.

3. Free Shipping

We offer free shipping on orders over $100 CAD within Canada (before taxes and after discounts).
Oversized or heavy items may be excluded or subject to additional charges.

4. Shipping Restrictions

  • We currently ship to addresses within Canada (and the United States, if desired — specify).

  • We do not ship to P.O. boxes for oversized items.

  • Certain products (e.g., large crates, bulk food, aerosols) may have carrier restrictions.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.
Pet Supply Depot is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost packages resulting from address errors

If an order is returned to us due to an incorrect address, reshipping costs will apply.

7. Damaged or Lost Packages

If your order arrives damaged:

  • Contact us within 48 hours with photos of the packaging and damaged items.
    We will work with you to arrange a replacement or refund.

For lost packages:

  • Please contact the carrier first using your tracking number.

  • If the issue remains unresolved, reach out to our support team and we’ll assist further.

8. Order Changes & Cancellations

We can modify or cancel orders only before they have been shipped.
If you need changes, contact us as soon as possible at:
📧 [Insert Customer Support Email]
📞 [Insert Phone Number]

9. Contact Us

For any shipping questions, reach out to our customer service team:
📧info@petsupplydepot.ca
🌐 petsupplydepot.ca

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