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Effective Date:Dec 1 2025

At Pet Supply Depot (“we”, “us”, “our”), accessible at petsupplydepot.ca, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or make a purchase.

By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you interact with our Website, you may provide:

• Name

• Billing address and shipping address

• Email address

• Phone number

• Payment information (processed securely through third-party processors)

• Account login information

• Order history and preferences

We do not store full credit card numbers; payments are processed by secure third-party payment providers.

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring website

• Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

C. Cookies and Tracking Technologies

We use:

• Cookies

• Web beacons

• Analytics tools (e.g., Google Analytics)

These tools help us:

• Improve website functionality

• Understand user behavior

• Tailor content and promotions

• Remember shopping cart selections

You can disable cookies in your browser, but certain website features may not function properly.

2. How We Use Your Information

We may use your information for:

• Processing and fulfilling orders

• Sending order confirmations, updates, and receipts

• Managing your account

• Responding to customer service inquiries

• Improving the Website and customer experience

• Personalizing product recommendations

• Sending marketing emails or promotions (with your consent)

• Detecting and preventing fraud or security issues

• Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

✔ Service Providers

• Payment processors

• Shipping carriers

• Email and marketing platforms

• Website hosting providers

• Analytics tools

These partners only use your information to perform services on our behalf.

✔ Legal Requirements

We may disclose information if required to:

• Comply with laws and regulations

• Respond to subpoenas or legal requests

• Protect our rights, property, or safety

4. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for:

• The privacy practices of other sites

• The content they provide

We encourage you to read their privacy policies.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• SSL encryption

• Secure payment gateways

• Restricted access to personal data

• Regular system security updates

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only as long as necessary for:

• Order processing

• Legal compliance

• Business purposes

• Account management

You may request account or data deletion at any time (subject to legal retention requirements).

7. Your Rights (Canadian Privacy Laws)

Under Canadian privacy laws (PIPEDA), you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent for marketing communications

• Request deletion of certain information

• Request information about how your data is used

To exercise your rights, contact us at the email below.

8. Marketing Communications

With your consent, we may send you:

• Newsletters

• Product updates

• Promotional offers

• Discounts and event information

You may unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

9. Children’s Privacy

Our Website is not intended for children under 13.
We do not knowingly collect personal information from children.
If we learn that we have collected information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes are effective as soon as they are posted on this page.
Your continued use of the Website signifies acceptance of updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact us:

Pet Supply Depot
Email: [Insert email]
Phone: [Insert phone number]
Address: 117 Centre St S, Sundre, Alberta, T0M 1X0, Canada