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Terms & Conditions

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Terms and Conditions

Effective Date: December 1  2025

Welcome to petsupplydepot.ca (“we”, “us”, “our”, or the “Website”).
These Terms and Conditions (“Terms”) govern your access to and use of our Website, products, and services. By accessing or using petsupplydepot.ca, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.

1. Use of the Website

You may use this Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

  • For any fraudulent or unlawful purpose.

  • To interfere with or disrupt the Website or its security.

  • To attempt unauthorized access to accounts, systems, or networks.

  • To submit false information or impersonate any person or entity.

2. Account Registration

To make purchases or access certain features, you may be required to create an account.

You agree to:

  • Provide accurate and complete information.

  • Maintain the confidentiality of your account login credentials.

  • Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts at our discretion.

3. Product Information

We strive to provide accurate product descriptions, images, pricing, and availability. However:

  • Occasionally, errors may occur.

  • We reserve the right to correct errors and update product details at any time.

  • Product availability is not guaranteed.

If an error affects your order, we may cancel or modify the order and notify you.

4. Orders and Payments

By placing an order, you are making an offer to purchase products subject to these Terms. We may accept or reject any order for any reason.

Payments:

  • Must be made at checkout using approved payment methods.

  • By providing payment information, you authorize us to charge the specified amount.

We are not responsible for delays caused by payment processors or banks.

5. Shipping & Delivery

We ship to select locations. Shipping times are estimates and not guaranteed.
Once your order is shipped, delays caused by the shipping carrier are beyond our control.

Customers are responsible for:

  • Providing accurate shipping information

  • Any customs duties, taxes, or fees (for international orders)

6. Returns & Refunds

Our return policy is outlined in detail on our Return Policy page.

Key points include:

  • Returns accepted within 30 days of purchase.

  • Items must be unused, in original condition, with tags/packaging.

  • Certain items are non-returnable (e.g., puppy pads, waste bags, grooming supplies, final sale items).

  • Customers are responsible for return shipping costs unless the product is defective.

Refunds are processed only after inspection of returned items.

7. Pricing & Promotions

We reserve the right to modify prices and discontinue promotions at any time without notice.

Discounts, promo codes, and special offers:

  • May have specific terms

  • Cannot be combined unless explicitly stated

  • Are not guaranteed to be available again

8. Intellectual Property

All content on the Website — including text, logos, images, graphics, product names, and designs — is the property of Pet Supply Depot or its licensors.

You may not:

  • Copy, reproduce, or distribute Website content

  • Use our trademarks without written permission

  • Exploit any part of the Website for commercial purposes without authorization

9. User-Generated Content

You may post product reviews or comments, provided they are:

  • Honest and respectful

  • Not harmful, illegal, or infringing on the rights of others

By posting content, you grant us a royalty-free, perpetual, worldwide license to use, display, and reproduce that content.

We may remove content at our discretion.

10. Third-Party Links

Our Website may contain links to third-party websites.
These are provided for convenience only. We are not responsible for:

  • The content on external sites

  • Their privacy practices

  • Purchases made through third-party sites

You access third-party websites at your own risk.

11. Disclaimer of Warranties

The Website and all products are provided “as is” and “as available.”
We make no warranties or guarantees regarding:

  • Website availability or operation

  • Accuracy of product information

  • Suitability of products for specific purposes

To the fullest extent permitted by law, we disclaim all implied warranties.

12. Limitation of Liability

To the maximum extent permitted by Canadian law, petsupplydepot.ca is not liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, revenue, profits, or business

  • Issues resulting from misuse of products

Our total liability shall not exceed the total amount paid for the order in question.

13. Indemnification

You agree to indemnify and hold harmless Pet Supply Depot, its owners, employees, and partners from any claims, damages, or losses arising from:

  • Your use of the Website

  • Any violation of these Terms

  • Any misuse of products purchased from us

14. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which explains how your information is collected and used.
Please review the policy before using the Website.

15. Changes to Terms

We may update or modify these Terms at any time.
Changes become effective upon posting to this page, with the updated date shown at the top.
Continued use of the Website constitutes acceptance of revised Terms.

16. Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada.
Any disputes will be handled in the courts located in Alberta.

17. Contact Information

If you have any questions regarding these Terms, please contact us:

Pet Supply Depot
Email: info@petsupplydepot.ca
Phone: (403) 559-0348
Address: 117 Centre St S, Sundre, Alberta, T0M 1X0, Canada

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